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FAQs

Below are some questions we often get, mostly about orders. If you don't see what you're looking for, feel free to shoot us your questions at [email protected]

🌺 What's the cutest thing about CuteLab?

You'll just have to come visit and find out for yourself!

🚲 Can I pick up modules in person?

If you live in the NYC area, or in Montréal, you can pick up your orders in person. Please shoot an email to [email protected] to confirm your order and to schedule a pickup. We are très flexible.

🔁 What is CuteLab's return policy?

CuteLab is happy to accept returns within two weeks of receiving your order, provided the product is in the same condition as when you received it (no rack rash).

👩‍🚒 My module isn't working

Write us! We'll do the best we can to get your module working again.

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